HOSPITALITY · 6-MONTH DIPLOMA
Diploma in Front Office Management in Kochi
The Diploma in Front Office Management is a 6-month hospitality course at Futurewings Academy, Kochi, covering front desk operations, guest relations, reservations and hotel management systems. You train on reservation and front desk tools through case studies and live training, with etiquette and customer-service coaching and placement assistance.
6 monthsPlus Two (12th), any streamClassroom · Ernakulam South, Kochi6-month diplomas from ₹64,900Placement assistance
Diploma in Front Office Management at a glance
The front office is the face of every hotel, and it is also one of the fastest-hiring departments for freshers. This six-month diploma trains you to run a front desk: reservations, check-in and check-out, guest relations, billing and the property management software that ties it together.
The same skills are in demand beyond hotels, at corporate front desks, hospitals, airport lounges and co-working spaces, so the course keeps your options open. Training is practical, with case studies, live training and hotel visits.
| Course | Diploma in Front Office Management |
| Level | 6-month diploma |
| Duration | 6 months |
| Eligibility | Plus Two (12th), any stream |
| Mode & campus | Classroom training with industrial visits, at Futurewings Academy, CA Buildings, Ramankutty Achan Road, near South Railway Bridge, Ernakulam South, Kochi 682016 |
| Next batch | Contact us for the next start date. Office hours: Monday to Friday 9:00 AM to 5:30 PM, Saturday 9:00 AM to 3:00 PM (Sunday closed). |
| Fees | from ₹64,900 incl. 18% GST, depending on the certification package; easy EMI available |
| Certification | RSDCA / NSDC / SDCC certification packages; programmes associated with Skill India, NCVET/NSDC and the Aerospace & Aviation Sector Skill Council |
| Admission | Merit-based, no entrance exam: free counselling, short interview, confirm your seat |
| Placement assistance | CV preparation, mock interviews, grooming and personality development, industry talks, industrial visits and employer referrals |
Who should join
- Plus Two students or graduates who want a hotel job quickly
- People who enjoy guest interaction and want a clear promotion path to supervisor and manager
- Candidates for receptionist and guest relations roles in hotels, resorts and corporate offices
- Hotel staff from other departments who want to move to the front office
What the course includes
- Reservation and front desk tools
- Case studies and live training
- Etiquette and customer service
- Placement assistance
What you’ll learn in the Diploma in Front Office Management
The modules below expand the course outline published by Futurewings Academy. Your counsellor can share the detailed module plan and timetable for the current batch.
Front desk operations
The daily routine of the reception.
- Check-in, check-out and room assignment
- Shift handover and logs
- Coordination with housekeeping and F&B
Guest relations
Turning a stay into a return visit.
- Welcoming and escorting guests
- Handling special requests and VIPs
- Complaints and service recovery
Reservations
Taking and managing bookings.
- Telephone and online reservations
- Room types, rates and availability
- Confirmations, changes and no-shows
Hotel management systems
Hands-on practice on front desk tools.
- Property management software
- Billing and cashiering
- Reports and night audit basics
Etiquette & customer service
The standards hotels expect.
- Grooming and professional etiquette
- Telephone manners and spoken English
- Cultural awareness with international guests
Case studies & live training
Learning from real situations.
- Front desk role-plays
- Overbooking and emergency scenarios
- Hotel visits and expert sessions
How you’ll train at Futurewings
Every course mixes classroom teaching with the practice, exposure and coaching that employers expect, taught by IATA-trained faculty at our Ernakulam South campus.
Industry software
Hands-on practice on reservation systems (CRS) and the airport and airline systems used on the job, taught by IATA-trained faculty.
Industrial visits
Visits to airports, travel companies and hotels so you see real operations before your first interview.
Expert sessions
Live sessions and industry talks by airline, travel and hospitality professionals.
Communication & grooming
Personality development, spoken-English and interview practice, with foreign-language classes in the diploma programmes.
Placement assistance for this course includes CV preparation, mock interviews, grooming and personality development, industry talks, industrial visits and employer referrals. See Placements for where our students aim to work.
Careers after the Diploma in Front Office Management
Hotels and resorts in Kerala and the Gulf recruit front office freshers continuously, and corporate offices, hospitals and airport lounges hire for the same desk and guest-handling skills. Placement assistance prepares you for these interviews.
Roles you can apply for
Front office executiveGuest relations executiveReservations agentReceptionist (hotel or corporate)Concierge assistant
Typical employers: airlines, airports and ground-handling companies, travel agencies and tour operators, and hotels and resorts. Our placement assistance helps you prepare and refers you to recruiters; selection is always the employer’s decision.
Related reading
Fees, EMI and admission
Fees & EMI
Our 6-month diplomas start from ₹64,900, including 18% GST, depending on the certification package you choose. Ask our counsellor for this course's exact fee and EMI plan.
Each course is offered in certification packages: RSDCA (Regional Skill Development and Certification Authority), NSDC (National Skill Development Corporation) and SDCC (Skill Development Council Canada), singly or combined. Futurewings programmes are associated with Skill India, NCVET/NSDC and the Aerospace & Aviation Sector Skill Council. Your counsellor will explain which package suits your goals.
How to join: 4 steps
No entrance exam · merit-based admission
- Enquire. Call, WhatsApp or send the form on this page. We reply within 2 working hours.
- Free counselling. A counsellor checks your qualification and goals and confirms this is the right course for you.
- Short interview. A friendly conversation about your communication skills and interests. There is no entrance exam.
- Confirm your seat. Choose your certification package and EMI plan, submit your documents and join the next batch.
Parents and students are welcome to book a free campus visit or join the free Industry Awareness Webinar every Friday, 4:00 to 5:00 PM IST, on Google Meet (English and Malayalam).
Diploma in Front Office Management: FAQs
Quick answers to what students and parents ask us most about this course.
Who can join the Diploma in Front Office Management?
Plus Two (12th) pass in any stream: science, commerce, humanities or vocational. Graduates and working professionals are welcome too. There is no entrance exam; admission is merit-based after a free counselling session and a short interview.
How long is the Diploma in Front Office Management, and where are classes held?
The course runs for 6 months. Classes are held at our campus in Ernakulam South, Kochi (CA Buildings, Ramankutty Achan Road, near South Railway Bridge), and include industrial visits. Contact us for the next batch start date; our office is open Monday to Friday 9:00 AM to 5:30 PM, Saturday 9:00 AM to 3:00 PM (Sunday closed).
What does the Diploma in Front Office Management cost?
Our 6-month diplomas start from ₹64,900, including 18% GST, depending on the certification package you choose. Ask our counsellor for this course's exact fee and EMI plan. See Admissions & EMI for how payments work, or WhatsApp us for the exact fee of your package.
Is there an entrance exam for admission?
No. Admission is merit-based with no entrance exam. After a free counselling session there is a short, friendly interview about your communication skills and interests, and then you confirm your seat.
What is the difference between this diploma and the 3-month Certificate in Front Office Management?
The 6-month diploma covers front desk operations, guest relations, reservations and hotel management systems in depth, with case studies and live training. The 3-month certificate is a shorter, focused option for a first job or a promotion.
Do I need a hotel management degree for front office jobs?
No. Hotels hire front office freshers on communication, grooming and software skills, which is what this diploma trains. Futurewings awards diplomas and certificates, not degrees.
What jobs can I apply for after the Diploma in Front Office Management?
Our placement assistance prepares you for roles such as front office executive, guest relations executive, reservations agent, receptionist (hotel or corporate) and concierge assistant, with airlines, airports and ground-handling companies, travel agencies and tour operators, and hotels and resorts. Placement assistance includes CV preparation, mock interviews, grooming and personality development, industry talks, industrial visits and employer referrals.
Can my parents and I ask questions before joining?
Yes. Book a free counselling session or campus visit, or join our free Industry Awareness Webinar every Friday from 4:00 to 5:00 PM IST on Google Meet, held in English and Malayalam for students and parents.
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Enquire about the Diploma in Front Office Management
Tell us your qualification and goals. We reply within 2 working hours with the next batch date, your fee package and EMI options.
- Free career counselling, in person or on WhatsApp
- No entrance exam
- Campus visits welcome for students and parents
- Free Industry Awareness Webinar every Friday, 4 PM IST
Futurewings Academy for Professional Training and Placements
CA Buildings, Ramankutty Achan Road, near South Railway Bridge, Ernakulam South, Kochi 682016
+91 82813 20702 · info@futurewingsacademy.com
Monday to Friday 9:00 AM to 5:30 PM, Saturday 9:00 AM to 3:00 PM (Sunday closed)
Get course details within 2 working hours
Prefer to talk? Call +91 82813 20702 (Mon to Sat) or WhatsApp us.